1. How can I place an order? To place an order, simply browse our website, select the items you'd like to purchase, and add them to your cart. Then, proceed to checkout, where you'll provide your shipping and payment information.
2. What payment methods do you accept? We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), and more. You can choose your preferred payment option during checkout.
3. Do you offer international shipping? Yes, we offer international shipping to many countries. During checkout, you can select your country for shipping options and rates.
4. How long does shipping take? Shipping times may vary depending on your location and the shipping method selected. We provide estimated delivery times during checkout for your reference.
5. What is your return policy? We have a flexible return policy. If you're not satisfied with your purchase, you can return it within 7 days from the delivery date. Please review our detailed Return and Refund Policy for more information.
6. How can I track my order? "We currently do not have any tracking system in place at the moment. If you have any concerns or questions about your order, feel free to contact our customer support team for assistance or use our inbox ."
7. Do you offer discounts or promotions? We regularly run promotions and discounts on selected products. To stay updated on our latest offers, follow us on social media.
8. Can I cancel or modify my order? You may be able to cancel or modify your order if it hasn't been shipped yet.
9. How can I reach your customer support team? You can reach our dedicated customer support team through our inbox , including email, phone, or our online contact form. We're here to assist you with any questions or concerns.

We hope this FAQ section provides answers to your questions. If you have any further inquiries or need assistance, please don't hesitate to reach out to our customer support team.

1. Information We Collect: We may collect personal information such as your name, email address, shipping address, and payment details when you make a purchase or create an account on our website. Additionally, we may collect non-personal information such as your IP address and browsing behavior.
2. How We Use Your Information: We use your personal information to process orders, provide customer support, and communicate with you about our products and promotions. Non-personal information is used to improve our website's functionality and enhance your browsing experience.
3. Data Security: We employ industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Your payment information is encrypted using secure socket layer technology (SSL).
4. Cookies and Tracking: We use cookies and similar tracking technologies to gather information about your browsing behavior on our website. You can manage your cookie preferences in your browser settings.
5. Third-Party Disclosure: We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to trusted service providers assisting us in delivering our services.
6. Your Choices: You have the right to access, correct, or delete your personal information. You can also opt out of receiving marketing communications from us at any time.
7. Children's Privacy: Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from individuals in this age group.
8. Changes to This Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Please review this policy periodically.

Refund Policy

At Eleganza Beauty Cosmetics , we are committed to ensuring your satisfaction with every purchase. If you're not entirely happy with your order, we're here to help.

Refund Request Timeline

1. 7 Days to Ask for a Refund: You have up to7days from the date of receiving your order to request a refund. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund.

Eligibility for Refunds

1. Product Condition: To be eligible for a refund, the product must be unused, unopened, and in its original packaging. It should be in the same condition as when you received it. If the product is not in its original condition, we may not be able to process your refund.

Refund Process

If you meet the criteria for a refund, please follow these steps:

1. Contact Us: Reach out to our customer support team within the 7-day refund window. You can contact us through our inbox to initiate the refund process.
2. Provide Information: When you contact us, please provide your order details, including the order number and the specific product(s) you wish to return.
3. Return Instructions: Our customer support team will guide you on how to return the product(s). You may be responsible for return shipping costs unless the return is due to our error.
4. Inspection and Approval: Once we receive the returned product(s), we will inspect them to ensure they meet our refund criteria. If the product(s) are approved, we will process your refund.
5. Refund Method: Refunds will be issued to the original payment method used during the purchase. Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider.

Contact Us

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with Eleganza Beauty Cosmetics is enjoyable and hassle-free.

1. Account Registration

• To access certain features of our website, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and ensuring its accuracy. Any actions taken through your account are your responsibility.

2. User Conduct

• You agree to use our website and services in compliance with all applicable laws and regulations. You may not engage in any activity that disrupts or interferes with our services, including but not limited to hacking, phishing, or distributing malware.

3. Content Ownership

• All content on our website, including text, images, graphics, and trademarks, is owned by Eleganza Beauty Cosmetics or our licensors. You may not use, reproduce, or distribute our content without prior written permission.

4. Privacy

• Our Privacy Policy governs the collection and use of your personal information. By using our website, you consent to the practices outlined in the Privacy Policy.

5. Purchases

• When you make a purchase through our website, you agree to provide accurate and complete information. All purchases are subject to our Refunds Policy.

6. Termination

• We reserve the right to terminate or suspend your account and access to our services if you violate these TOS or engage in prohibited activities.

7. Changes to TOS

• We may update these TOS from time to time. Any changes will be posted on our website, and it is your responsibility to review them. Continued use of our services after changes constitutes your acceptance of the updated TOS.

8. Disclaimer of Warranties

• Our services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that our website will be error-free or uninterrupted.

9. Limitation of Liability

• Eleganza Beauty Cosmetics and its affiliates are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or services.